We can only fulfil certain orders outside the UK...

TDR distributes products from a range of global manufacturers and we operate within various distributor networks.

Whether we can supply a machine, consumables or parts to you depends on which product range you are interested in and in which country you are based.

If you place an order with us for products covered by a different distributor, we are obliged to pass your order on to them, for which the sales price may be different.

To find your local distributor, visit our network portal, or contact us to find out if we can fulfil your order, we promise a speedy response.

We reserve the right to cancel any order and refund any payments for goods purchased outside our guidelines; we are sorry if this inconveniences you in any way.

Shipping to any location in England, Wales and Scotland is free on all orders placed through our website.

Deliveries to Northern Ireland, the Republic of Ireland and the Channel Islands are all subject to a shipping charge due to an increased levy by our courier.

• On receipt of payment, we will ship your order within 2 working days. If we do not have the item(s) in stock we will contact you with either an estimated ship date or an offer to cancel your order. 
• Mainland UK orders are shipped with Parcelforce insured 48 hour delivery.
• Other shipping methods are available upon request. However, should you select un-insured shipping we will not be held responsible for loss or damage of your order.
• Please note that we are only able to offer free delivery to mainland UK (England, Wales and Scotland). Other regions incur a fuel surcharge, which unfortunately we have no option but to pass this on. Please contact us for a shipping quote for your order.

Do I pay VAT?

By law, all orders shipped within the UK must have 20% VAT applied.

Orders are exempt from tax when sent to regions such as the Republic of Ireland and the Channel Islands as well as countries outside the EU (for instances that we are contractually able to fulfil).

Orders placed by customers within the EU must also be charged VAT unless a valid tax code is provided.

As there is not currently a facility to choose or submit your tax status, we would advise anyone outside of mainland UK to contact us for a full quotation.

If you are unhappy for any reason...

All products are sold with a 30 day money back guarantee from date of shipment. Shipping and handling costs are not refundable.

Products must be returned in the original packaging, undamaged and in good condition. Misuse or damage is not covered.

RETURNS: To return a product within the 30 day period, please contact Total Disc Repair for a return authorization number and shipping instructions. The return authorization number must be affixed to the package. Shipments without a return authorization will not be accepted.

EXCHANGES: Defective or damaged materials will be exchanged with the same material at no additional cost, as long as we are informed within two working days of delivery. All materials will be inspected to determine whether the item appears defective.

CANCELLATIONS: If you cancel an order that has not yet shipped, you will receive a full refund. To cancel an order please contact Total Disc Repair on 01202 489 500. If you need to cancel an order, please be ready to provide your name, the order number, and your contact information. You can also contact us via email to get things started.

Your privacy...

Total Disc Repair Limited ('we' or 'us') are committed to protecting and respecting your privacy. This policy (together with our terms of use and any other documents referred to on it) sets out how we process your personal data and your rights in respect of that data. For the purpose of the Data Protection Act 1998 (the 'Act'), the data controller is Total Disc Repair Limited of Unit 3, Somerford Business Park, Wilverley Road, Christchurch, Dorset, BH23 3RU.

1. Information we may collect from you
2. IP Addresses and cookies
3. Uses we may make of your information
4. Passing your information to third parties
5. Opting out
6. Disclosure of your information
7. Third party websites
8. Where we store your personal data
9. Access to information
10. Contacting us

Our full terms & conditions...

Section 1. Acceptance of Terms and Conditions.
Section 2. Trademarks.
Section 3. Prohibited Use.
Section 4. Third Party Relationships.
Section 5. Modifications.
Section 6. Severability.
Section 7. Warranties and Limitation of Liability.
Section 8. Force Majeure.
Section 9. Indemnification.
Section 10. Relationship.
Section 11. Governing Law.
Section 12. Jurisdiction.
Section 13. Entire Agreement.